What makes for great security officers?
Every day you can see security officers on duty at offices, apartment buildings, schools, hospitals, construction sites, malls and anywhere people and property need protection. The security officers are often the first responders in a life and death situation, in a situation that could affect your life forever.
Essential characteristics of a great security officer:
A highly-trained security officer who can quickly assess and react properly to a potentially dangerous situation provides a fighting chance for everyone involved in a tension situation. Training helps security officers protect people and property, but also can add credibility to the profession. Types of training include:
- Conflict resolution
- Security procedures
- Crowd control
- Observation and documentation
- Report writing
- Emergency procedures
- First Aid and CPR
A great security officer takes charge and can often de-escalate a potentially dangerous situation without using the force. When most of the people panic, a situation can quickly become out-of-control and a highly trained security officer will keep a level head and calming people. People will look with the security officers for guidance and leadership in a crisis situation.
Strong Communication Skills
The ability to listen is a very important characteristic of a great security officer. By listening and talking to people, a security officer can diffuse a situation that might have led to a disastrous outcome. Because security officers are often first responders, they have to be able to clearly communicate to the police, and other EMS responders and management concerning the details about the security breach or incident that occured.
Security officers learn through training and work experience to trust their gut instinct. They have a heightened sense of awareness and alertness that helps them determine if a situation or a person is a threat. A great security officer is always on the lookout for situations that could affect the safety of the people and places they’re protecting.
A great security officer is always alert and aware of his surroundings. It is necessary for a security officer to constantly stay focused and avoid distractions as much as possible, or risk missing something that could prove important.
Security officers encounter many situations in your business that require confidentiality including:
- Access to offices with sensitive information.
- Overhearing conversations.
- Seeing who’s entering and exiting your building.
- Checking identification.
- Observing your business operations.
- Acting as a keyholder to your property.
Greatsecurity officers are very discrete and honest. They don’t gossip with your employees, steal your property and sell your business trade secrets.
A great security officer can judge and think fast without recklessness and take control of a situation diverting potential disaster. He has a clear head and doesn’t rush into a situation without thinking first about the consequences.
Ability to Serve Client’s Needs
It is essential for a great security officer to be detail oriented because he needs to perform a lot of tasks and remember many details. The security officer needs to be able to follow orders. Security officers are trained on these specific duties before ever assuming their post.
Good Physical Condition
A great security officer should be always in a very good health and physical condition. officers need to be physically able to run and restrain a suspect, protect a victim or try and prevent a potential thief from stealing or breaking into a building. An unfit officer might not be able to perform their job.
It is very likely that a security officer is going to encounter conflict in their career. But a great security officer knows how to prevent a situation from escalating into something worse by listening, observing and providing leadership.
These are all very important attributes that a great security officer should have. Great security officers are not born, but are highly-trained to help keep you, your family and your property safe.